The back office is the portion of a company made up of administration and support personnel who are not client-facing. Back-office functions include settlements, clearances, record maintenance, regulatory compliance, accounting, and IT services.
Back Office Business Process Outsourcing (BPO) Services. ... Large volumes of data accrue on a daily basis, from various transactional processes such as order fulfilment, applications processing, transaction processing, billing, and collections that require effective back office solutions.
Back Office Support functions are roles that are not directly related to customer support – but do enhance customer experience.