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Outbound Call Services

Outbound call center service is designed to make large volume of outbound calls to the prospective and existing customers on behalf of a business/client. These calls majorly cater to sales, product/service subscription, account upgradation, and debt collection.

High quality and efficient outbound call center services are critical for any business' customer service efforts. Having such an outbound call center in place will ensure successful sales calls, follow-up on customer leads, proactive customer service, efficient execution of marketing research surveys, and other business and marketing activities, all of which are essential drivers to the marketing success of an organization.

Workflow to Represent Outbound call Services

Building customer relationships and serving customer’s specific needs are vital ingredients of a success-driven organization. We, at ICS provide cutting-edge outbound call center services that enable businesses to reach right parties or potential buyers in order to leverage new level of efficiency and operational benefits.

Customer Care

  • Order Taking Services
  • Reservation Booking Services
  • Web Chat Support
  • Phone Answering Services
  • IVR Services
  • Online Customer Support
  • Warranty Registration Services

Sales

  • Claims Processing Services
  • Technical Support Services
  • Sales Leads & Closure
  • Sales Demos Services
  • Cross Selling Services
  • UP Selling Services